Terms & Conditions
Shipday Logistics Services

1. Use of Services & Scope of Agreement

These Terms and Conditions govern all courier, parcel transport, same-day delivery, and freight logistics services provided by Shipday Logistics ("Company", "We", "Us") across the United Kingdom and internationally. By requesting a quote, booking a vehicle, or utilizing our website, the client ("Customer", "You") agrees to be legally bound by these terms.

2. Booking, Collections & Delivery Services

Shipday Logistics agrees to dispatch dedicated vehicles for urgent same-day collections target within 60 minutes of booking confirmation, subject to traffic, road conditions, and force majeure events. Cargo is transported directly to the designated recipient without hub transfers unless explicitly booked as multi-drop consolidation.

3. Customer Responsibilities & Packaging

• Customers must declare accurate collection and delivery postcodes, weight, and dimensions during booking.
• All consignments must be securely packaged in suitable containers, cartons, or pallets capable of withstanding ordinary road transport.
• The customer is responsible for providing safe access to loading/unloading facilities.

4. Charges, Quotes & Payment Terms

Instant quotes are generated based on vehicle size, distance, and requested speed. Prices are subject to applicable statutory VAT. Credit account holders operate under 30-day payment terms from invoice date, while non-account bookings require payment via credit/debit card or electronic transfer prior to driver dispatch.

5. Cancellations & Driver Waiting Charges

Cancellations made before a driver is dispatched incur no fee. If a cancellation is requested after a driver has en route to collection, a standard call-out fee applies. Drivers include 15 minutes of complimentary loading/unloading time; additional waiting time thereafter is billed per 15-minute increment.

6. Goods in Transit Insurance & Liability Limits

All shipments are insured under standard Goods in Transit (GIT) cover up to £50,000 per consignment. Higher indemnity limits can be arranged prior to collection. Shipday Logistics is not liable for indirect or consequential losses, loss of revenue, or damage caused by improper customer packaging.

7. Prohibited & Restricted Items

We strictly prohibit the carriage of illegal contraband, explosives, unregistered firearms, hazardous toxic waste, live animals, or unregistered stolen property. Customers attempting to book prohibited items will have bookings immediately voided and reported to relevant authorities.

8. Claims, Enquiries & Contact

Any damage or loss claims must be submitted in writing within 7 calendar days of delivery completion, accompanied by photographic evidence and proof of invoice value. Contact our legal compliance team at info@shipdaylogistics.co.uk or call +44 7704 548194.